Verzendbeleid

Shipping Rates & Delivery Times

We offer free or low-cost tracked shipping to customers worldwide.

Standard Shipping: Approximately 10–30 business days via carriers such as Meest/EMS/USPS/DPD/PostNL/Hermes etc.
Expedited Shipping: Approximately 3–7 business days via carriers such as FedEx, UPS or DHL.

We select the most suitable and reliable shipping method for each destination. It is not possible to specify a preferred carrier when placing your order.

De verzendkosten worden automatisch berekend. Tijdens het afrekenproces ziet u de verzendkosten en kiest u de juiste verzendmethode.

Order Processing Times

Processing time refers to the time required before shipment and does not include transit time.

Orders are shipped from mainland China. Delivery time varies by destination, shipping method and customs processing

Where We Ship From

Orders are processed and shipped from our facility in Wuzhou, Guangxi, China.

Shipping to a Different Address

You may ship your order to an address different from your billing address. For high-value or unusual orders, we may contact you for additional verification before shipment to help prevent fraud.

I Entered the Wrong Shipping Address. Can I Change It?

Please contact us as soon as possible if your shipping address is incorrect. We will do our best to update it before shipment, but address changes cannot be guaranteed once an order has entered processing or has been handed to the carrier.

Customers are responsible for providing a complete and accurate delivery address at checkout.

Douane, invoerrechten en belastingen

International orders may be subject to import duties, taxes, customs fees or other charges imposed by the destination country. Unless otherwise stated at checkout, these charges are not included in the product price or shipping fee and are the responsibility of the recipient.

Customs policies vary by country. We recommend checking with your local customs authority for information before placing an order.

If a shipment is refused or abandoned because import duties or taxes are not paid, any resulting costs or losses may be deducted from any refund for which the order is otherwise eligible.

Shipment Confirmation & Tracking

Once your order has shipped, you will receive a shipping confirmation email with your tracking number. Tracking information may take 24–48 hours to update after shipment.

You can also check your shipment through our Volg je bestelling page.

Lost or Damaged Shipments

If your package arrives damaged or appears to have been damaged in transit, please contact us as soon as possible and keep all packaging materials, shipping labels and damaged items.

If a tracked shipment appears to be lost or significantly delayed, please contact our customer support team. We will work with the carrier to investigate the shipment and assist with the claims process where applicable.