Retour- en restitutiebeleid

Every loose gemstone and jewelry item is carefully inspected before shipment. We offer a 30-day return window on eligible loose gemstones and ready-to-ship jewelry. Returns must be requested within 30 days of delivery. Made-to-order, fully custom, custom-cut, resized, engraved or otherwise personalized products are final sale unless they arrive defective, damaged or incorrect.

Return Authorization (RA)

Please contact us before returning any item. An approved Return Authorization (RA) is required before a return is sent. Returns sent without prior authorization may not be accepted.

Eligible items must be returned in their original, unused and unaltered condition, together with any certificates, warranty cards, packaging and accessories supplied with the order.

Once a return is authorized, please ship the item back within 7 days using a tracked and insured shipping method. Customers are responsible for return shipping costs for change-of-mind returns. If we sent an incorrect or defective item, we will work with you on the appropriate return arrangements.

Om het retourproces te starten, neem dan contact op met support@MoissaniteGemstone.com

Non-Returnable Items

The following products are final sale and are not eligible for return or exchange unless defective, damaged or incorrect:
• Made-to-order jewelry
• Fully custom jewelry
• Custom-cut gemstones
• Resized, engraved or personalized items
• Special-order products created to customer specifications

Terugbetalingen

Once your return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within approximately 7–10 business days after inspection. Your bank, card issuer or payment provider may require additional time to post the refund to your account.

Refunds are based on the amount actually paid after any discounts or promotional codes.

If a shipment is refused or abandoned because import duties or taxes are not paid, any resulting costs or losses may be deducted from any refund for which the order is otherwise eligible. For information about customs duties, taxes, refused shipments and international delivery, please see our Verzendbeleid.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or different from what you ordered, please contact us as soon as possible with your order number and clear photos or videos of the issue.

After reviewing the case, we will work with you on an appropriate solution, which may include repair, replacement, exchange or refund.

Annulering

In-stock orders may be canceled before they enter processing or are shipped. Once an order has been processed or shipped, cancellation may no longer be possible.

Made-to-order, custom-cut and custom jewelry orders may only be canceled before production begins. Once CAD approval, gemstone cutting or jewelry production has started, the order may become non-cancellable and non-refundable. Any non-recoverable costs already incurred for approved custom work, such as custom cutting, resizing or production already completed, may be deducted where applicable.

Als u nog vragen heeft over ons retour- en restitutiebeleid, neem dan contact met ons op via support@MoissaniteGemstone.com.